TwoRaven
Effective 2026-04-25

Terms of Service

Draft. This is the operator’s plain-language description of the agreement between you and TwoRaven. It is intended to be reviewed by counsel before being treated as a binding legal contract. Until that review is complete, treat this document as best-effort and email hello@tworaven.ai if anything looks off.

1. Acceptance

By creating an account or using the TwoRaven service, you agree to these Terms of Service and to the Privacy Policy. If you do not agree, do not use the service.

2. The service

TwoRaven (“the service,” “we,” “us”) is a personal data infrastructure product. You connect third-party services you already use (calendar, email, music, banking, browsing, messaging) to a private workspace, and an AI agent answers questions across that data on your behalf. We do not provide financial advice, legal advice, or medical advice; the agent’s output is for your own personal reasoning and convenience.

3. Eligibility

You must be at least 18 years old to create an account. You may only connect data sources that belong to you and that you have the right to access.

4. Subscriptions and billing

The service is offered with a free tier and a paid Pro tier. Pro is billed monthly through Stripe. By subscribing you authorize Stripe to charge your payment method at the published price (currently $20/month) at the start of each billing period.

Your Pro subscription includes a monthly LLM-usage budget published on the pricing page. We enforce that budget per billing cycle and may block requests once it is exhausted; the cycle resets on your billing anchor date.

You can cancel at any time via the in-app billing portal. Cancellation ends the subscription at the conclusion of the period you have already paid for; we do not offer prorated refunds for unused time. We may offer one-off refunds at our discretion if you contact us in good faith with a reason.

5. Your data

Data you connect, store, generate, or upload through the service remains yours. By using the service you grant TwoRaven a non-exclusive license to process that data solely for the purpose of operating the service for you — running collectors, indexing, answering your queries through the AI agent, enforcing your budget, and providing support. We do not sell, rent, share, or cross-correlate your data with anyone else’s.

See the Privacy Policy for a full breakdown of what is collected, where it lives, and how to export or delete it.

6. Acceptable use

You agree not to:

  • Use the service for activity that is illegal in your jurisdiction or ours, or that violates the terms of any third-party service you connect.
  • Attempt to interfere with the service’s normal operation (including but not limited to: probing for vulnerabilities without permission, abusing the LLM budget cap, or using the service to launch attacks against others).
  • Connect data sources you do not have the right to access.
  • Use the service to build a competing product. (We don’t mind you learning from it; we mind you scraping it.)

Violations may result in immediate account suspension or termination without refund.

7. Third-party services

Connections to third-party services (Google, Spotify, Plaid, Anthropic, etc.) are governed by those services’ own terms and privacy policies. We are not responsible for changes those services make to their data, availability, or pricing. If a third-party service revokes our integration access, the corresponding TwoRaven feature may stop working through no fault of ours.

8. Termination

You may delete your account at any time by emailing hello@tworaven.ai. Doing so cancels any active subscription, drops your data, and revokes your access. We may terminate or suspend your account if you materially breach these terms; in non-egregious cases we will give you notice and a chance to cure first.

9. Disclaimers

The service is provided as-is, without warranties of any kind, express or implied, including but not limited to merchant­ ability, fitness for a particular purpose, or non-infringement. We do not guarantee that the service will be available without interruption, that the AI’s output will be accurate, or that no bugs will exist. The AI agent can be wrong; do not rely on its output for consequential decisions without independent verification.

10. Limitation of liability

To the maximum extent permitted by law, our aggregate liability to you for any claim arising out of or related to the service will not exceed the greater of (a) the amount you paid us in the twelve months preceding the claim or (b) US$100. We are not liable for indirect, incidental, special, or consequential damages, including lost profits, lost data (beyond the recovery commitments in the Privacy Policy), or business interruption.

11. Governing law

These terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Suffolk County, Massachusetts.

12. Changes

We may update these terms as the service evolves. Material changes will be announced via email to all active accounts at least seven days before they take effect. Continued use of the service after the effective date constitutes acceptance of the new terms.

13. Contact

Questions or notices should go to hello@tworaven.ai.